Melbourne Moving FAQ

Frequently Asked Questions about Moving in Melbourne, Florida

What happens when I call for a quote?

You'll speak to a professional Melbourne Certified Moving Consultant (CMC). Your CMC will give you the personal attention you need to plan your move, provide you with a Melbourne moving quote, and help you arrange for moving services in Melbourne, FL.

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How long have you been in business?

We've been in the moving business for over 20 years. United States Van Lines is the oldest moving services broker in the nation. We are bonded, licensed by the US Department of Transportation, and a member of the BBB.

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How Do I Lodge a Complaint?

First, you want to check with the Melbourne moving company to see if they have a complaint process.  It's a good sign if they do because it shows they care about their customers.  You can also check out the following businesses:

• Better Business Bureau offers a complaint registry and provides information on what kind of complaints they'll accept.
• Federal Motor Carrier Safety Administration provides an online complaint form or a toll-free number you can call.
• Federal Trade Commission (FTC) Bureau of Consumer Protection also provides an online form that you can fill out and submit.
• The National Association of Attorneys General gives a full contact list of Attorneys General to whom you may lodge a complaint. This is highly recommended.
• Rip-off Report.com has a lot of information on submitting and getting reports on companies. It's a great place to lodge a complaint and to view other people's experiences as well.

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What is a Certified Moving Consultant (CMC)?

United States Van Lines is committed to hiring professional Certified Moving Consultants. In order for a person to become a Certified Moving Consultant, the person must apply for a Certified Moving Consultant credential with the American Moving and Storage Association (AMSA). The person then must take a certification exam and sign a Code of Ethics and Professional Standards. Once the exam is passed and the person acquires accreditation, he/she must pay annual fees. There is a recertification process for the person to continue his/her Certified Moving Consultant position.

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How can National Relocation Services help me with my move?

One phone call to United States Van Lines can help you make all of the necessary arrangements for your move. Whether you're moving a home or moving a business, National Relocation Services can help you with all of your moving needs!

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What Melbourne moving companies do you work with?

United States Van Lines works with some of the biggest nationwide moving companies in Melbourne, FL. We also work with trustworthy local independent moving companies in Melbourne, Florida .

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